What kind of identification is required for me to travel?
Due to heightened security at all airports, airlines airport security personnel are required to check valid government issued photo identification of all passengers. The name on each ticket must match the valid government issued photo ID shown to ticket agents at the airport.

Depending on where you are travelling, some countries require passports and some just require government issued photo identification (IE: Birth Certificate + Drivers Liscience).

Do I really need travel insurance?
YES! With most travel being non-refundable after purchase, travel insurance will cover the cost of penalties and/or non-refundable portions of your travel if you or your traveling companion become ill or injured preventing you from traveling.

For more information and to book RBC Travel Insurance, CLICK HERE!

Will I always get the seat and meal I want?
Meal and seat preferences will be passed on to the airline, but cannot be guaranteed. Seats for all passengers will be selected automatically based on the best seats available and adjacent to the primary passenger, if possible. If you arrive earlier at the airport, you have a better chance of getting the seat you want.

Is there an extra charge for special meals?
No, simply ask for the meal when you make your reservation. Meal service is not offered on all flights. Check with the airline for meal service for particular flights.

Is there a fee for changing or cancelling my flight?
If you wish to change or cancel your flight, you will need to contact a Netholidays agent or the airline. Depending on the airline, you may be subject to fare increases and substantial service/cancellation fees.

What will happen if I lose my ticket or don't use it?
If paper tickets are lost, call your Netholidays agent or the airline to file a claim. Depending on the individual airlines’ policy, you may be penalized substantial fees or required to purchase a new ticket. If the lost ticket is not recovered or used within 6 months, the airlines will, at a minimum, make a partial refund less processing fees. Certain bulk and coupon tickets are absolutely non-refundable, even if lost, stolen or damaged. A minimum service fee will apply. Check with your Netholidays travel agent or the airline for specific fees, policies and procedures regarding lost tickets.

How does a charter flight differ from a regular published flight?
Typically, charter airlines don't have the extensive route network that scheduled airlines have. They focus mostly on popular destinations domestically, in Europe, the Caribbean, and some destinations in the USA, such as Florida. Some charter airlines operate year round and others only at busy times of the year like Christmas and summer. Many charter companies operate with fewer planes than a scheduled airline.

What are the baggage limitations for charter flights?
Charter airlines are usually more restrictive when it comes to the weight of your baggage. You may be able to pay extra at the airport to increase your allowance, but this can be expensive. Baggage allowance is restricted to 2 pieces per person (20kg per piece) plus one piece of hand luggage weighing no more than 5 kg.

Why is a flight shown and then not available when I go to purchase it?
The system for searching flights is done in real time. As tickets are continually being purchased around the world, there is a small chance that the availability could change between the time that the initial search is performed and when you actually go to purchase the seat. The likelihood of this happening is greater in high season when there are many people traveling and seats are very limited.

Can I fly one-way or to multiple cities?
Yes! Netholidays.ca offers both one-way and multi-destination travel. You can choose either open-jaw or circle trip.

Can I change my flight times?
Once tickets are issued, requests to change or cancel them are typically denied based on airline policy. Depending on the airline, you might be able to change for a small fee.

Does Netholidays offer business class and first class tickets?
Yes we offer tickets on airlines that offer business & first class service.

How does group discounts and special fares work?
If your interested in group discounts, please fill in our group travel request form by clicking here.

How does Attractions, Tours, Airport Transfers and Destination Services work?
You can book transfers, tours, activities and much more by visiting the Tours & Activities section of our website.