Frequently Asked Questions
Please review our Frequently Asked Questions before contacting us.I f you have any other questions or concerns that we have not addressed, please Contact Us or call us at 1-877-546-2929
Vacation & Last Minute Packages (9)
Our system can only search 3 days prior to departure. If you would like to book a trip within 3 days, contact one of our agents at: 1-877-546-2929.
Although this isn’t guaranteed, some of the cheapest sun destinations are Cuba & Dominican Republic.
Yes! Just check off the appropriate box to search all-inclusive vacations.
If you need a cot, roll-away or crib please contact the hotel directly and in most cases they should be able to accommodate you. Please note that some hotels charge a fee for this.
Please do not hesitate to call our call centre at 1-877-546-2929 or contact us for Live Support.
Aiport transfers (at your destination) are almost always offered on all-inclusive packages. Please read your package information carefully.
Netholidays offers car rentals around the world. Please contact us!
Specific requests can be made directly by calling your hotel.
If you need handicapped access, please contact the hotel directly. Most hotels will be happy to accommodate you based on availability.
Yes you can, based on availability.
This varies, based on the hotels cancellation policy.
Yes you may, based on availability.
When booking the hotel, refer to the services they offer to see if they have a pool or not.
Yes, you can book RBC Travel Insurance with us.
In most cases you can request early or late check-in. Please call the hotel to make those requests.
This varies between hotels. Please refer to the hotel information page or call the hotel directly.
We want to be your one-stop shop for your hotel and travel reservations. In fact, we guarantee that our Hot Rate Hotels are the best prices available online. If you find a lower rate on another website for the same room, at the same hotel, on the same dates, within 24 hours of making your booking with us, we guarantee you that we’ll match it PLUS pay you 10% of the difference in price.
General Questions (6)
Safer then ever! Online travel booking is at an all time high. Netholidays.ca uses secure servers that prevent any unauthorized parties from retrieving your credit card information.
Booking with Netholidays.ca is quick and easy. All of our services are available for purchase online or through our reservations centre toll free: 1-877-546-2929. To book online, just click on the service you wish to purchase and follow the simple steps! Before you know it, you’ll be on your way!
Although certain conditions apply, we will beat our competitions price, GUARANTEED!
Due to heightened security at all airports, airlines airport security personnel are required to check valid government issued photo identification of all passengers. The name on each ticket must match the valid government issued photo ID shown to ticket agents at the airport.
Depending on where you are travelling, some countries require passports and some just require government issued photo identification (IE: Birth Certificate + Drivers Liscience).
YES! With most travel being non-refundable after purchase, travel insurance will cover the cost of penalties and/or non-refundable portions of your travel if you or your traveling companion become ill or injured preventing you from traveling.
More information and to book RBC Travel Insurance!
These symbols can be found all across our website and ordering process:
- Beachfront / Oceanfront
- Casino on-site
- Disco / Nightclub on-site
- Fitness facilities, exercise classes or equipment on-site
- Golf on-site
- Kids Deal
- Scuba on-site
- Supervised kids
- Tennis on-site
- Watersports on-site
Flights & Charters (15)
An electronic ticket (e-ticket) requires no paper ticket. The confirmation/itinerary that you receive upon payment of your reservation is your proof of ticketing. Bring both your confirmation/itinerary and a photo I.D. to the airport when checking in for your flight to receive your boarding pass. The benefit of an e-ticket is that it cannot be lost or stolen.
Due to possible schedule changes you must reconfirm your flights with airline 72 hours prior to departure.
All passengers must be checked in at airports a minimum of two hours before departure on all domestic flights and three hours before departure for international flights.
Meal and seat preferences will be passed on to the airline, but cannot be guaranteed. Seats for all passengers will be selected automatically based on the best seats available and adjacent to the primary passenger, if possible. If you arrive earlier at the airport, you have a better chance of getting the seat you want.
No, simply ask for the meal when you make your reservation. Meal service is not offered on all flights. Check with the airline for meal service for particular flights.
If you wish to change or cancel your flight, you will need to contact a Netholidays agent or the airline. Depending on the airline, you may be subject to fare increases and substantial service/cancellation fees.
If paper tickets are lost, call your Netholidays agent or the airline to file a claim. Depending on the individual airlines’ policy, you may be penalized substantial fees or required to purchase a new ticket. If the lost ticket is not recovered or used within 6 months, the airlines will, at a minimum, make a partial refund less processing fees. Certain bulk and coupon tickets are absolutely non-refundable, even if lost, stolen or damaged. A minimum service fee will apply. Check with your Netholidays travel agent or the airline for specific fees, policies and procedures regarding lost tickets.
Typically, charter airlines don’t have the extensive route network that scheduled airlines have. They focus mostly on popular destinations domestically, in Europe, the Caribbean, and some destinations in the USA, such as Florida. Some charter airlines operate year round and others only at busy times of the year like Christmas and summer. Many charter companies operate with fewer planes than a scheduled airline.
Charter airlines are usually more restrictive when it comes to the weight of your baggage. You may be able to pay extra at the airport to increase your allowance, but this can be expensive. Baggage allowance is restricted to 2 pieces per person (20kg per piece) plus one piece of hand luggage weighing no more than 5 kg.
The system for searching flights is done in real time. As tickets are continually being purchased around the world, there is a small chance that the availability could change between the time that the initial search is performed and when you actually go to purchase the seat. The likelihood of this happening is greater in high season when there are many people traveling and seats are very limited.
Yes! Netholidays.ca offers both one-way and multi-destination travel. You can choose either open-jaw or circle trip.
Once tickets are issued, requests to change or cancel them are typically denied based on airline policy. Depending on the airline, you might be able to change for a small fee.
Yes we offer tickets on airlines that offer business & first class service.
If your interested in group discounts, please contact us byclicking here.
You can book transfers, tours, activities and much more by visiting the Tours & Activities section of our website.