Frequently Asked Questions
Please review our Frequently Asked Questions before contacting us.I f you have any other questions or concerns that we have not addressed, please Contact Us or call us at 1-877-546-2929
Flights & Charters
An electronic ticket (e-ticket) requires no paper ticket. The confirmation/itinerary that you receive upon payment of your reservation is your proof of ticketing. Bring both your confirmation/itinerary and a photo I.D. to the airport when checking in for your flight to receive your boarding pass. The benefit of an e-ticket is that it cannot be lost or stolen.
Due to possible schedule changes you must reconfirm your flights with airline 72 hours prior to departure.
All passengers must be checked in at airports a minimum of two hours before departure on all domestic flights and three hours before departure for international flights.
Meal and seat preferences will be passed on to the airline, but cannot be guaranteed. Seats for all passengers will be selected automatically based on the best seats available and adjacent to the primary passenger, if possible. If you arrive earlier at the airport, you have a better chance of getting the seat you want.
No, simply ask for the meal when you make your reservation. Meal service is not offered on all flights. Check with the airline for meal service for particular flights.
If you wish to change or cancel your flight, you will need to contact a Netholidays agent or the airline. Depending on the airline, you may be subject to fare increases and substantial service/cancellation fees.
If paper tickets are lost, call your Netholidays agent or the airline to file a claim. Depending on the individual airlines’ policy, you may be penalized substantial fees or required to purchase a new ticket. If the lost ticket is not recovered or used within 6 months, the airlines will, at a minimum, make a partial refund less processing fees. Certain bulk and coupon tickets are absolutely non-refundable, even if lost, stolen or damaged. A minimum service fee will apply. Check with your Netholidays travel agent or the airline for specific fees, policies and procedures regarding lost tickets.
Typically, charter airlines don’t have the extensive route network that scheduled airlines have. They focus mostly on popular destinations domestically, in Europe, the Caribbean, and some destinations in the USA, such as Florida. Some charter airlines operate year round and others only at busy times of the year like Christmas and summer. Many charter companies operate with fewer planes than a scheduled airline.
Charter airlines are usually more restrictive when it comes to the weight of your baggage. You may be able to pay extra at the airport to increase your allowance, but this can be expensive. Baggage allowance is restricted to 2 pieces per person (20kg per piece) plus one piece of hand luggage weighing no more than 5 kg.
The system for searching flights is done in real time. As tickets are continually being purchased around the world, there is a small chance that the availability could change between the time that the initial search is performed and when you actually go to purchase the seat. The likelihood of this happening is greater in high season when there are many people traveling and seats are very limited.
Yes! Netholidays.ca offers both one-way and multi-destination travel. You can choose either open-jaw or circle trip.
Once tickets are issued, requests to change or cancel them are typically denied based on airline policy. Depending on the airline, you might be able to change for a small fee.
Yes we offer tickets on airlines that offer business & first class service.
If your interested in group discounts, please contact us byclicking here.
You can book transfers, tours, activities and much more by visiting the Tours & Activities section of our website.